Contact
Email us at support@zelun.shop. We reply within 24 hours, Monday to Friday.
Useful things to include if it's about an order: your order number, and the email address you used at checkout. If something arrived damaged, a photo or short video saves us both a round trip.
Common questions
Where's my order? Your tracking link is in your dispatch email. If tracking hasn't moved in 5 business days, email us and we'll chase it.
How long will it take? Orders are typically dispatched within 1–2 business days and arrive in 3–7 business days — see Shipping.
Can I return it? Yes — 14 days from delivery for a change of mind, plus a 12-month warranty against manufacturing defects. See Returns & Refunds.
I have a question about how it works. Tell us what you're trying to clean and we'll give you an honest answer, including if we think it's not the right tool for the job.