FAQ

Shipping & delivery

How long will it take?
Orders are typically dispatched within 1–2 business days and arrive in 3–7 business days after that.

What does shipping cost?
Nothing. Free on every US order, no minimum.

Where do you ship?
The United States only at the moment.

Will I get tracking?
Yes, on every order, emailed when it ships. If tracking hasn't moved in 5 business days, email us and we'll chase it.

Returns & warranty

What if it's not right?
You have 14 days from delivery to request a return or refund. Email support@zelun.shop with your order number.

What's covered by the warranty?
A 12-month warranty against manufacturing defects — the motor, UV-C light, battery and charging components under normal use. Email us with your order number and a description of the fault and we'll repair, replace, or refund.

Using the vacuum

Will this work on my mattress?
Yes — it's designed for mattresses, sofas, car seats, and carpet. The wide suction mouth and rollers glide over most fabric surfaces.

Isn't this just a smaller vacuum?
A household vacuum is built for floors, not fabric — its suction head can't seal against a mattress or cushion the way it does against a hard floor, so most of what's embedded in the fibers stays put. The LumaNest Mattress Vacuum's head and up to 15,000PA suction are built specifically for soft surfaces, plus a UV-C light your regular vacuum doesn't have.

Is the UV-C light safe to use at home?
The UV-C light is fully enclosed within the housing and only active while in contact with the surface being cleaned, so it's safe for normal household use. Please read the included manual before first use.

How long does the battery last?
Up to 20 minutes of runtime on a full charge, which takes about 2 hours.

What's included in the box?
The vacuum, 3 washable filters, a USB-C charging cable, and the instruction manual.

Is this a medical device?
No. It's a cleaning tool, not a medical device, and it isn't intended to diagnose, treat, cure or prevent any medical condition or allergy. If you have specific health or allergy concerns, please speak to a qualified professional.

Orders & payment

Can I change or cancel my order?
Email us as fast as you can. If it hasn't been dispatched we'll cancel and refund in full.

I entered the wrong address.
Email us immediately — we can usually fix it before dispatch. Once it's shipped to the address you gave, we can't reroute it.

How do I pay?
All major cards, plus Shop Pay, Apple Pay and Google Pay. Payment is handled by Shopify's payment partners — we never see your card details.

Still stuck?

Email support@zelun.shop. We reply within 24 hours, Monday to Friday.