Shipping policy

Shipping

We ship to addresses within the United States only at the moment.

Free shipping

Shipping is free on every US order. There is no minimum and no surcharge at checkout.

Processing

Orders are processed within 1–2 business days of being placed. You will get a confirmation email straight away, and a second email with tracking as soon as your order is on its way.

How long delivery takes

Orders are dispatched within 1-2 business days and typically arrive within 3-7 business days after that.

We work with a fulfilment partner who ships on our behalf. These are typical timings, not guarantees. Carrier delays, weather and public holidays can add time, and we will tell you if we know your order is running late.

Tracking

Every order ships with tracking. If tracking has not updated for more than 5 business days, email us and we will look into it.

If your order does not arrive

If your parcel has not arrived within 15 business days of being dispatched, email support@zelun.shop with your order number. We will trace it, and if it cannot be found we will send a replacement or refund you in full.

Wrong address

Please check your shipping address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch. Once a parcel has shipped to an address you supplied, we cannot reroute it.

Duties and taxes

US orders are shipped with no additional duties or import charges payable by you.

Contact

support@zelun.shop — we reply within 24 hours, Monday to Friday.