Shipping policy
Shipping
We ship to addresses within the United States only at the moment.
Free shipping
Shipping is free on every US order. There is no minimum and no surcharge at checkout.
Processing
Orders are processed within 1–2 business days of being placed. You will get a confirmation email straight away, and a second email with tracking as soon as your order is on its way.
How long delivery takes
It depends on the piece. The delivery estimate for each piece is shown on its product page before you buy.
- Ships fastest — dispatched within 1–2 business days and typically delivered 3–7 business days after that.
- Made to order — pieces made or personalised once you order. Dispatched within 1–3 business days, then typically 5–11 business days to reach you.
You can see the quickest pieces in the Ships Fastest collection.
We work with a fulfilment partner who ships on our behalf. These are typical timings, not guarantees. Carrier delays, weather and public holidays can add time, and we will tell you if we know your order is running late.
Tracking
Every order ships with tracking. If tracking has not updated for more than 5 business days, email us and we will look into it.
If your order does not arrive
If your parcel has not arrived within 15 business days of being dispatched, email support@zelun.shop with your order number. We will trace it, and if it cannot be found we will send a replacement or refund you in full.
Wrong address
Please check your shipping address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch. Once a parcel has shipped to an address you supplied, we cannot reroute it.
Duties and taxes
US orders are shipped with no additional duties or import charges payable by you.
Contact
support@zelun.shop — we reply within 24 hours, Monday to Friday.