Refund policy

Returns & Refunds

If a piece isn't right, we'd rather sort it than have you keep something you don't want.

14 days to change your mind

You have 14 days from the day your order is delivered to request a refund. Email support@zelun.shop with your order number and a line about what wasn't right.

For most items we will not ask you to post anything back. Return postage on a $49 ring costs more than the ring, and we'd rather you keep it or pass it on to someone who'll wear it. We'll confirm this when we approve your refund.

Damaged, faulty or wrong item

If your order arrives damaged, faulty, or is not what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, whichever you prefer. No return needed.

Personalised and engraved pieces

Some of our pieces are made to your instructions — for example The Letter, which carries a message you choose. Because these can't be resold, we can't accept a change-of-mind return on personalised items once production has started.

This does not affect your rights if the item arrives damaged, faulty, or engraved differently from what you submitted. In those cases we'll replace it or refund you in full.

If you spot a typo in your own message, email us within 12 hours of ordering and we'll change it if production hasn't started.

Cancelling an order

Email us as soon as possible. If your order hasn't been dispatched we'll cancel it and refund you in full. Once it's on its way, treat it as a return under the 14-day terms above.

How refunds are paid

Approved refunds go back to your original payment method. Your bank or card issuer usually takes 5–10 business days to show it. We'll email you when we've sent it.

If we've refunded you and you haven't seen it after 10 business days, check with your bank first, then email us and we'll chase it.

Contact

Zelun
irlam , manchester 
United Kingdom

support@zelun.shop — we reply within 24 hours, Monday to Friday.